MEMBERSHIP CANCELLATION POLICY: We require a 30 day notice of cancellation. Annual Contract Members & Total Zen Members receive a substantial discount every month by committing to 12 auto-pays. If you wish to cancel your annual contract before you have completed your 12 auto-pays, the cancelation fee is as follows:
Total Zen Members- Cancellation is $30 for each month you have left on your contract.
MEMBERSHIP HOLD POLICY: Annual Members- We will put your membership on hold for up to 6 months with a $15 monthly hold fee. This fee covers administrative fees and keeps your membership rate and eligibility. If you are requesting a hold due to medical reasons or deployment, your fee is waived. Documentation will be requested. We do not place holds on month to month memberships because there is no contract.